No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. From there it is going into the white distribution amplifier. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Broadband. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Hi , I received the hub 3 virgin media broadband. You need a Virgin Media wall socket to connect to their broadband services. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. Same thing happened, and on all the wall phone points. Got my virgin media self install kit but I don't have a virgin socket. Options. Up to speed. It may just be a cable rather than an internal wall box. The below cable coupler has been recommended to. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Mobile Your Account. What to expect with broadband installation. . The cable on the right looks like is for a Freeview TV antenna. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. on 27-01-2023 17:22. For that I can't use the - 5118502. Luckily, most newer computers have. The top “capped” one is marked FM & has been disused since cable went digital. Need wall socket. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Subscribe to RSS Feed; Mark Topic as. VM BB TV Landline. Options. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). . TV, FM and DAB combinations available. Explain what needs to be done and book an engineer visit. Wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. I can only find the TV socket. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. I don't longer work there. Customer since 1993. 15 March 2021 at 12:49PM. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Pop them out and see. I've just received my virgin broadband kit, with self set up. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. However the wall socket doesn’t have the correct connection for the cable with the hub. That is a Virgin telephone socket. @Briannahsarah wrote: Here is a photo. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I am going to cancel. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. We have tried plugging it into the only box we found it would fit but no luck. If digging / drilling / new external & internal cables are required the. Browse Virgin Media Virgin Media Community. Sign in . Browse Virgin Media Virgin Media Community. I was told when purchasing the broadband package that fi. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. You need to go outside and locate the brown or grey omnibox on the wall. QuickStart, set up and connections. The cable could be hidden within, or behind, furniture. TiVo. Phone. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Just. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Gaming Support. Options. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 01-02-2023 10:59 - edited 01-02-2023 11:00. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. I seem to have two wall sockets for Virgin Media in my house. A photo would be helpful if possible. Re: Wall socket. ThanksThe box and cables may have been removed by the previous occupiers. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If you had any further enthusiasm. Is there likey to be any problem with this, such as degraded of weaker. Browse Virgin Media Virgin Media Community. Switched. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I have also checked outside and there is no box either on my property or on my boundary wall. Been trying to call VM to book an engineer to vi. Options. If so you would need a maned install. Not had any success calling. Should I cancel and request an engineer to install. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Account - Mobile. Discounts, coupons and cashback: 2019 =. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Delivery 7 days a week. on 15-02-2022 10:03. Everything is converted to specialised triple screened coaxial cable. Re: No Virgin media wall socket. At least 30Mbps download speeds in every room or £100 one-off credit. Mark as New; Bookmark this message;. Call the pre-installation and delivery team on 0800 052 1734. So could you please help me on this . Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. cable from wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. So I’ve tried inserting it to the socket below it instead but it’s not working. Get the Hub ready by connecting the wires. When plugged into either cable the hub just - 5440321. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Push the red label end of the white cable, into the wall socket. Wish this was made clearer when. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Thank you for the helpful response. The pre-install team number is 0800 052 1734. . I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Security matters. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Account - Mobile. I have tried to contact vm but I don’t have a landline number so they w. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 1. If however the socket itself has been removed you will need assistance. The cable on the right looks like is for a Freeview TV antenna. Turn on and start the hub. Tudor. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Tudor. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. Should’ve checked this before I ordered. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I don't longer work there. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanksHI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Entertain me; Broadband Deals. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Reply. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Don’t plug the power cable into a plug socket yet. Account - Mobile. It’s not guaranteed it will work in your home. This seems to be the only way that i can speak to someone about the issue. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. The cables won’t attach to the wall socket which looks mangled. 1 [or 192. Adduxi. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. I wanted. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 5. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Connections to Virgin Media equipment are clearly marked in both cases. Re: Moving virgin media wall socket. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Can I have engineer visit and setup it? Thanks. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734. If no. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. virgin media internal wall box. on 15-02-2022 10:03. QuickStart, set up and connections. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Stay safe online. TV. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Hi, Same problem here. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Entertain me; Broadband Deals. Reply. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. However, I do not have any of the specified wall sockets available. Tuning in. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. Hi there @vmcusto1, welcome to our forum and thanks for your post. Options. 3 minutes ago. 2020 = £1,191,76. Re: No VM wall socket / wall socket damage. I will private message you now. We have tried plugging it into the only box we found it would fit but no luck. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Get virgin engineer to move the wall socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. 2. Back a step. I am so sorry to hear that you seem to be missing a wall socket in the home. Learn more. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. TV. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . Speed. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Back a step Step 3 Plug into the. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. You can also check for a loose cable as not all properties have a socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. 1 ACCEPTED SOLUTION. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. But I have no Virgin Media Wall socket in my - 5405516. can someone contact me about moving a TV point please. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The first thing is to start making alternative arrangements for your internet connectivity. I am going to cancel. Browse Virgin Media Virgin Media Community. When I proceeded to set up my Hub 3 I quickly realised that. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. 100. Pop the power cable into a nearby plug socket, and turn it on. I don't have a Virgin wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. I ave attached the picture of - 5258910. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Re: Wall socket. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. We would like to show you a description here but the site won’t allow us. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. See the section. How about using a 10m RJ11 to RJ11 telephone cable. 0 Kudos. It is a RJ11 connector on the TEL1 phone socket on the hub. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Old Virgin Media box and poor signal. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Well I can't seem to find anything like that and the closest thing I can find is a. on 25-09-2022 15:41. Being connected to the internet is one of the most important modern essentials in 2022,. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Back a step. Next, connect the power cable. - 5250024Re: No Wall Socket for Quickstart. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. 3K; 6. Or if the other end of the white cable is in a more useful. . Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. No Virgin media wall socket. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. I am attaching photos of what i can find in. in Networking and WiFi Sunday; No Virgin Media Wall socket . My VM Router is is my office adjacent to hall. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. When you place your order, we'll let you know. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Turn on your TV and get connected. Sign in . It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. No virgin media wall socket. many thanks. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. My Virgin Media App. Options. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. All forum topics; Previous topic; Next. Subscribe to RSS Feed; Mark Topic as New;. Networking and WiFi. on 23-12-2022 10:31. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 5K. Cable broadband connects your home to a fibre cabinet in your area. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. The wall socket has a thick plug bit. Subscribe to RSS Feed;. You should see a cable going through the wall and if you trace this inside, you should get the cable. Choose the best spot for your wifi hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you. If you look into the back of your Hub, you'll see a port. Go back to normal router mode as soon as the test is done. Dave. You need a small spanner to remove this, then push the provided connector over the exposed end. 1. No wall socket found! on 25-11-2022 12:10. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. What confuses some people is the push-on connector provided. 132Mb average speed. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Awful first impressions of Virgin Media. Ordered VM broadband and was recommended by the website to select the self quick install option. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Can anyone help please? Need broadband asap!Mobile Your Account. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. on 27-10-2022 09:24. I just found a box in the closet which has a cable indicated as CABELCON 4. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. These are the parts I could find, they were screwed into the end on the coaxial cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thank you. It seems that I need an electrian to install a wall socket. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. You have at least tested the ringing capacitor issue in the diagnostic process. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. Sometimes there is no wall box, just a trailing cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Getting Connected with Virgin Media is easy when you have a wall socket. on 01-12-2022 11:22. Stream from Virgin Media. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. It feels like I need to just obtain a connector to enable the two to fit. Hi there. I will only be using one wall socket, so the other socket will have no connections. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Manage Your Account. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Trouble shooter. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Sign in . TEL1 on the hub should take on your. I have been given other details for the account such as the account number/area code and. Tudor There are 10 types of people: those who understand binary and those who don't and F. on 12-01-2023 10:45. VM BB TV Landline. I'm a Very Insightful Person, I'm here to share knowledge. . Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The isolator has a terminator cap (marked below) fitted to the open end. on 05-04-2023 09:20. on 30-12-2022 13:41. on 06-03-2023 09:36. Community; Volt. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. on 17-12-2022 10:39. (I did this video to help/guide new engineer as I did not find any for my self when I started. I can only find the TV socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I'm a Very Insightful Person, I'm here to share knowledge, I don't. • Plug the power supply into a mains socket. Tudor. We have the quickstart pack but sadly cannot get broadband set up and working. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I'm here to share knowledge, I don't work for Virgin Media. 52. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. • Scroll to the HDMI port you connected the cable to. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. However, I do not have any of the specified wall sockets available. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). 3 weeks ago. Dave. 3 weeks ago. Get the Hub ready by connecting the wires. . So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Screwless Faceplate. My Virgin Media App. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Tudor. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. Once connected it directly to a hub, a little bit loose, but then interne.